Éclat — Diamond-Set Square Watch

Stainless steel case and bracelet, quartz movement, glass dial window. Not water resistant — keep away from water and moisture. Wipe with a soft, dry cloth and store away from direct sunlight when not worn.

Where we ship
Velmora currently ships to the United Kingdom, United States, and Canada.

Delivery times
UK: 4–7 business days
US & Canada: 6–14 business days

Customs & import charges (US & Canada)
International orders may be subject to import duties or taxes charged by customs on delivery. These charges, if any, are the customer's responsibility and are not included in your order total.

Shipping costs
Free — every order ships free to the UK, US, and Canada, no minimum spend required.

Order tracking
Once your order is dispatched you'll receive an email with tracking information.

Lost or delayed orders
If your order hasn't arrived, email us at shopvelmorajewellery@gmail.com with your order number and we'll look into it right away.

Packaging
Every Velmora order is carefully packed to arrive in perfect condition.

Returns
See our Returns Policy for full details.

14-day returns
You have 14 days from the date of delivery to request a return.

Condition
Items must be unworn, unused, and in their original packaging.

How to start a return
Email shopvelmorajewellery@gmail.com with your order number and we'll send you return instructions.

Return postage
Return postage is paid by the customer.

Refunds
Once we receive your returned item, your refund is processed within 14 days, back to your original payment method.

This policy doesn't affect your legal right to cancel your order within 14 days of delivery under UK distance selling regulations.

Checkout is processed securely through Shopify — SSL encrypted and PCI-DSS compliant. We never see or store your card details.

What are Velmora watches made of?
Stainless steel case and bracelet, quartz movement, glass dial window. Full specifications are listed on each product page.

Are they water resistant?
No. Please remove before washing hands, showering, swimming, or any water exposure.

How do I care for my watch?
Keep it dry, avoid extreme temperatures, and wipe with a soft, dry cloth. Store away from direct sunlight when not worn.

Do you ship outside the UK?
Yes — Velmora currently ships to the UK, US, and Canada.

How long will my order take?
UK: 4–7 business days. US & Canada: 6–14 business days.

Will I be charged customs or import fees?
Possibly, for US and Canada orders. Any customs duties or import taxes charged on delivery are the customer's responsibility and aren't included in your order total.

How much does delivery cost?
Nothing — shipping is free on every order to the UK, US, and Canada. See our Shipping Policy for full details.

Can I return my watch?
Yes — you have 14 days from delivery to return it, unworn and in its original packaging. Customer pays return postage. Full details on our Returns Policy page.

Can I track my order?
Yes — once dispatched you'll receive an email with tracking information.

I haven't received my order — what do I do?
Email shopvelmorajewellery@gmail.com with your order number and we'll look into it right away.

How can I get in touch?
Email us at shopvelmorajewellery@gmail.com and we'll reply within 1–2 business days.